Member Experience & Sales Specialist

Mountainside Fitness; Chandler (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Gym membership

PT discounts

Onsite childcare

Consistent schedules

Flexible pay for hourly employees

Growth opportunities

Job summary

Mountainside Fitness is seeking a friendly Member Service Representative to welcome members and guests, answer questions, give tours, promote memberships and club services, and identify sales opportunities. You’ll be a primary face of the club, delivering outstanding service in a fast-paced environment.

Ideal candidates are energetic, personable, goal-driven, and comfortable engaging with people to help them reach their fitness goals while maintaining accurate data, schedules, and a professional

Qualifications

• Customer-focused service experience.
• Ability to identify and pursue sales opportunities.
• Strong communication and interpersonal skills.

Responsibilities

• Enter data accurately into the computer system.
• Tour, contact, and enter every prospect into the system.
• Maintain communication with prospects until the sale is complete.
• Document all customer communication in HubSpot and record follow-ups.
• Meet monthly sales goals and contribute to team targets.
• Sell Personal Training products when appropriate.
• Maintain professionalism during Secret Shopper visits.

Skills

Customer service

Sales mindset

Communication

Tools

HubSpot CRM

Job description

Mountainside Fitness is seeking a friendly Member Service Representative to welcome members and guests, answer questions, give tours, promote memberships and club services, and identify sales opportunities. You’ll be a primary face of the club, delivering outstanding service in a fast-paced environment.

Ideal candidates are energetic, personable, goal-driven, and comfortable engaging with people to help them reach their fitness goals while maintaining accurate data, schedules, and a professional