Member Experience & Sales Pro

24 Hour Fitness; Hawthorne (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Employee Assistance Program (EAP)

401k with match

Health coverage

Group life and AD&D insurance

Job summary

24 Hour Fitness Hawthorne is seeking a Sales and Service Expert to guide guests through membership, fitness and retail offerings. You will tour the club, explain benefits, enroll members, and drive revenue while fostering a welcoming, supportive environment.

You will partner with the Sales and Service Manager to ensure an outstanding, member-centered experience and contribute to retention and club profitability through strong communication and service delivery.

Qualifications

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of Fitness Industry.
• Ability to work with computers.
• Strong interpersonal communication skills.
• Strong customer service skills.
• Independent, self-starter with strong organizational skills.
• Ability to work as part of a team.
• Ability to operate Point of Sale (POS) System.
• Knowledge of Membership System software preferred.

Responsibilities

• Executes the CARE sales model with each guest and relate how products/services meet fitness needs.
• Tours potential members through the club and describes facilities and services.
• Communicates membership and fitness offers clearly using provided tools.
• Enrolls guests using sales techniques and MAP procedures.
• On-boards new members and assists with retention activities.
• Consistently achieves or exceeds personal and team sales goals.

Skills

Sales experience

Customer service

Interpersonal skills

POS system

Team player

Self-starter

Education

High School Diploma or GED

CPR/AED certification

Bachelor's degree preferred

Tools

POS System

Membership System software

Job description

24 Hour Fitness Hawthorne is seeking a Sales and Service Expert to guide guests through membership, fitness and retail offerings. You will tour the club, explain benefits, enroll members, and drive revenue while fostering a welcoming, supportive environment.

You will partner with the Sales and Service Manager to ensure an outstanding, member-centered experience and contribute to retention and club profitability through strong communication and service delivery.