Member Experience & Sales Pro

24 Hour Fitness; Elk Grove (CA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free club membership

Medical coverage

401k with match

Job summary

24 Hour Fitness in Elk Grove, CA is seeking a Sales and Service Expert (SSE) to deliver an outstanding sales and service experience, acquiring new members and promoting fitness and retail offerings. The SSE builds relationships to drive member enrollment and retention.

The role emphasizes meeting sales targets, using CARE sales model, and onboarding new members while coordinating with the Sales and Service Manager. Benefits include health coverage and a free gym membership.

Qualifications

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of Fitness Industry.
• Ability to work with computers.
• Strong interpersonal communication skills.
• Strong customer service skills.
• Independent, self-starter with strong organizational skills.
• Ability to work as part of a team.
• Ability to operate Point of Sale (POS) System.
• Knowledge of Membership System software preferred.

Responsibilities

• Executes the CARE sales model with each guest and relate how products/services meet fitness needs.
• Tours potential members through the club and describes facility, equipment, services and amenities.
• Communicates membership and fitness offers using provided tools.
• Enrolls guests using company sales techniques and MAP procedures.
• On-boards new members and supports retention activities to drive profitability.
• Achieves or exceeds personal and team sales goals.
• Generates leads from community and internal promotions.
• Sets appointments for leads and new business opportunities.
• Promotes local and global marketing campaigns to leads and members.
• Manages leads using Lead Management System.

Skills

Sales practices

Fitness industry knowledge

Computers

Interpersonal skills

Customer service

Independent, self-starter

Teamwork

POS system

Membership software

Education

High School Diploma or GED

CPR + AED certification

Bachelor's degree preferred

Tools

POS System

Job description

24 Hour Fitness in Elk Grove, CA is seeking a Sales and Service Expert (SSE) to deliver an outstanding sales and service experience, acquiring new members and promoting fitness and retail offerings. The SSE builds relationships to drive member enrollment and retention.

The role emphasizes meeting sales targets, using CARE sales model, and onboarding new members while coordinating with the Sales and Service Manager. Benefits include health coverage and a free gym membership.