Member Experience & Sales Director

24 Hour Fitness USA, LLC; Gladstone (OR); On-site; USD 52,000 - 76,000; Full time

Job summary

24 Hour Fitness USA, LLC in Gladstone, OR is seeking a Sales and Service Manager to lead the club's sales and service teams, hire and develop staff, and translate product offerings into tailored member experiences that drive acquisition and retention.

You will set sales goals, oversee training, ensure excellent guest engagement, manage schedules within budget, and collaborate with the GM to deliver a best-in-class member experience and meet financial targets.

Qualifications

• Strong leadership with coaching and team development.
• Customer-centric approach with ability to engage members.
• Good organizational skills to manage multiple tasks.
• Strong communication and interpersonal skills.
• CPR/AED certification preferred and kept current.

Responsibilities

• Hires, trains and develops Sales and Service team members.
• Leads team to offer products and services tailored to members.
• Ensures ongoing training and exceptional member service.
• Manages performance, engagement, and scheduling within budget.
• Drives new member sales, EFT, POS packages, retail and retention.
• Partners with GM to deliver a best-in-class member experience.

Skills

Leadership

Customer focus

Communication

Organization

Education

High School Diploma or GED

Bachelor's Degree preferred

CPR and AED certified

Job description

24 Hour Fitness USA, LLC in Gladstone, OR is seeking a Sales and Service Manager to lead the club's sales and service teams, hire and develop staff, and translate product offerings into tailored member experiences that drive acquisition and retention.

You will set sales goals, oversee training, ensure excellent guest engagement, manage schedules within budget, and collaborate with the GM to deliver a best-in-class member experience and meet financial targets.