Member Experience & Sales Leader

BFit Gyms; San Jose (CA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Free club membership

Employee training and development

Job summary

24 Hour Fitness is seeking a Sales and Service Manager to lead a high-performing club team focused on delivering an outstanding member experience and driving membership, fitness, and retail revenue. You will hire, coach, and supervise staff while aligning sales strategies with club goals to achieve targets and elevate guest satisfaction.

The role emphasizes building strong member relationships, optimizing service delivery, and partnering with the General Manager to maintain a clean, welcoming

Qualifications

• Experience leading Sales and Service teams in a member-facing environment.
• Proven ability to meet or exceed sales targets and member satisfaction goals.
• Strong coaching, communication and organizational skills.
• Knowledge of club operations and fitness product offerings.

Responsibilities

• Hire, train, and develop Sales and Service staff.
• Drive new member acquisitions and retail revenue.
• Create and manage club marketing activities and lead generation.
• Ensure exceptional member experience and issue resolution.
• Monitor performance and schedule coverage within budget.

Skills

Leadership

Team development

Sales strategy

Member relations

Education

High School Diploma or GED

Bachelor's Degree preferred

CPR and AED certification

Job description

24 Hour Fitness is seeking a Sales and Service Manager to lead a high-performing club team focused on delivering an outstanding member experience and driving membership, fitness, and retail revenue. You will hire, coach, and supervise staff while aligning sales strategies with club goals to achieve targets and elevate guest satisfaction.

The role emphasizes building strong member relationships, optimizing service delivery, and partnering with the General Manager to maintain a clean, welcoming