Member Experience & Sales Concierge

Crunch Fitness - Fit Fusion LLC; Westminster (CO); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Crunch Fitness - Fit Fusion LLC in Westminster, CO is seeking a friendly Member Services Representative to help deliver a standout member experience. You will greet members, support membership and retail sales, promote amenities like tanning and group fitness, and ensure smooth front-desk operations to keep the gym welcoming and efficient.

The role requires at least one year in a service role, strong communication, and a customer-first attitude.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Effective communication and proficiency in reading and writing.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check‑in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area,
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Skills

Customer service

Communication

Reading/Writing

Education

CPR/AED certification

Job description

Crunch Fitness - Fit Fusion LLC in Westminster, CO is seeking a friendly Member Services Representative to help deliver a standout member experience. You will greet members, support membership and retail sales, promote amenities like tanning and group fitness, and ensure smooth front-desk operations to keep the gym welcoming and efficient.

The role requires at least one year in a service role, strong communication, and a customer-first attitude.