Member Experience & Sales Concierge

barre3; Portland (OR); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Complimentary studio membership foryou

up to 40% off barre3 retail products

Job summary

barre3 in Portland seeks an Operations Staff member to support Front Desk, Play Lounge and general studio operations. You will focus on customer service, membership sales, and keeping a welcoming, clean environment for clients.

This permanent, on-site role requires strong communication, ability to multitask, and a collaborative spirit. Two shifts per week minimum; inclusive, mission-driven culture with discounts and studio benefits.

Qualifications

• Two years of education, or equivalent experience, in customer service, sales, or childcare is required.
• Ability to provide exceptional customer service and work independently.
• Excellent listening, verbal and written communication skills.
• Strong interpersonal, organizational, attention to detail, analytical, decision-making and problem-solving skills.

Responsibilities

• Provides excellent customer service to visitors and members.
• Seeks to build relationships with members to provide a positive and memorable barre3 experience.
• Drives and performs some sales duties by selling and upselling product offerings, classes, and retail to potential clients and existing members.
• Builds strong client relations with barre3 clients while maintaining a warm and supportive environment.
• Provides a safe and caring environment for barre3 children.
• Executes strong communication skills and a professional presence to staff and clients.
• Works together as a team to ensure that the day-to-day operations run smoothly.
• Strives to be the top seller of b3 memberships, retail, and class packages; while also modeling best practices around selling to all team members.
• Assists Studio Manager in writing new client emails, staff and info email accounts, client referral cards, client outreach, client accounts, and communication.
• Works on special projects with Studio Manager and Operations Manager
• Helps continuously evolve barre3 studio standards, making Portland “best-in-class” for operations standards company wide.
• Maintains a clean, sanitary, and organized studio atmosphere at all times.
• Prepares the studio for the AM/PM classes and front desk shift.
• Helps with in-studio events and off-site events.

Skills

Customer service

Communication

Multi-tasking

Interpersonal skills

Empathy

Education

Two years of education or equivalent experience in customer service, sales, or childcare

Job description

barre3 in Portland seeks an Operations Staff member to support Front Desk, Play Lounge and general studio operations. You will focus on customer service, membership sales, and keeping a welcoming, clean environment for clients.

This permanent, on-site role requires strong communication, ability to multitask, and a collaborative spirit. Two shifts per week minimum; inclusive, mission-driven culture with discounts and studio benefits.