Member Experience & Sales Concierge

Elite Fitness Club; Farmington (CT); On-site; USD 26,000 - 36,000; Full time

Job summary

Elite Fitness Club is seeking a proactive front desk associate in Farmington, CT to deliver outstanding member service and support club operations. The role involves greeting members, checking in guests, handling phone inquiries, and promoting memberships and services.

You will coordinate with staff to relay event information, assist with retail sales, and ensure a welcoming, professional atmosphere at all times. This position requires reliability and a strong customer-service mindset.

Qualifications

• Strong customer service skills.

Responsibilities

• Membership Sales.
• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Sell retail products.
• Schedule member services: tanning, etc.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in the Employee Handbook.
• Opening and closing duties.

Skills

Customer service

Job description

Elite Fitness Club is seeking a proactive front desk associate in Farmington, CT to deliver outstanding member service and support club operations. The role involves greeting members, checking in guests, handling phone inquiries, and promoting memberships and services.

You will coordinate with staff to relay event information, assist with retail sales, and ensure a welcoming, professional atmosphere at all times. This position requires reliability and a strong customer-service mindset.