Member Experience & Sales Champion

Planet Fitness; Mashpee (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Vacation & Sick Time

Free Black Card Membership

401(k) Retirement Savings Plan – 3% 회사

Life Insurance

Flexible Spending Accounts

Employee perks and discounts

Job summary

Planet Fitness Mashpee is seeking a friendly Member Services Representative to deliver a superior, judgement-free member experience. You will greet guests, answer questions, process sign-ups, manage billing updates, and help drive club sales while upholding Planet Fitness policies.

Daily tasks include assisting members on the floor, promoting the Judgement Free Zone, scheduling, and maintaining a clean, safe club environment.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter or exit the club and assist with questions or check-in.
• Promote the Judgement Free Zone and support members on their fitness journeys.
• Handle member concerns and escalate to Club Manager when needed.
• Answer phones politely and assist callers with inquiries.
• Perform membership-related tasks: sign-ups, updates, cancellations, payments.Drive sales and achieve individual and club goals.
• Conduct member calls and tours to assess membership needs.
• Execute retail transactions accurately and contribute to sales targets.
• Maintain cleanliness and sanitize all exercise equipment and facilities.

Skills

CPR/AED

Basic computer skills

Tools

CRM software

Job description

Planet Fitness Mashpee is seeking a friendly Member Services Representative to deliver a superior, judgement-free member experience. You will greet guests, answer questions, process sign-ups, manage billing updates, and help drive club sales while upholding Planet Fitness policies.

Daily tasks include assisting members on the floor, promoting the Judgement Free Zone, scheduling, and maintaining a clean, safe club environment.