Member Experience & Sales Associate — Rotating Branches

AAA Mountain West Group; San Francisco (CA); On-site; USD 65,904,000 - 77,223,000; Full time

Benefits offered by this job

401k Matching

Medical Insurance

Dental Insurance

Vision Insurance

Wellness Program

Paid Holidays

Paid Time Off

AAA Classic Membership

Product Discounts

Tuition Reimbursement

Incentives/Commissions

Job summary

AAA SF Richmond District is seeking a Member Experience Associate to deliver outstanding service and value to Members across multiple branch locations. The role combines customer service with sales, requiring knowledge of AAA products and the ability to meet individual sales goals.

You will rotate between branches, work five days a week including Saturdays, and may benefit from bilingual Cantonese or Mandarin skills. A strong customer focus and adaptability are essential for success.

Qualifications

• High School Diploma or GED required.
• 2–4 years of work experience, with at least 1 year in a sales role.
• Backgrounds in insurance, retail, hospitality, service industries, or call centers valued.
• Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
• Bilingual Cantonese or Mandarin speaking skills are a plus.

Responsibilities

• Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations.
• Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
• Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.
• Meets individual sales goals using consultative sales techniques to uncover needs, present solutions, and close opportunities.
• Supports compliance with standard operating procedures and processes across branches.

Skills

Customer Service

Sales

Communication

Teamwork

Adaptability

Active Listening

Cross-functional

Education

High School Diploma/GED

Tools

CRM Systems

Job description

AAA SF Richmond District is seeking a Member Experience Associate to deliver outstanding service and value to Members across multiple branch locations. The role combines customer service with sales, requiring knowledge of AAA products and the ability to meet individual sales goals.

You will rotate between branches, work five days a week including Saturdays, and may benefit from bilingual Cantonese or Mandarin skills. A strong customer focus and adaptability are essential for success.