Member Experience & Sales Specialist

American Automobile Association; Daly City (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

401k Matching

Medical, Dental, Vision

PTO + Holidays

Volunteer Time Off

AAA Membership

Product Discounts

Tuition Reimbursement

Incentives

Job summary

American Automobile Association is seeking a Member Experience Associate to deliver outstanding service and value to members across branch locations, with responsibilities in both service and sales. You will be accountable for meeting individual sales targets while providing genuine care and personalized support to members.

You will rotate between branches, require adaptability, and may benefit from bilingual Cantonese or Mandarin skills.

Qualifications

• High School Diploma/GED required.
• 2-4 years of work experience, with at least 1 year in a sales role.
• Backgrounds in insurance, retail, hospitality, service industries, or call centers are valued.
• Bilingual Cantonese or Mandarin speaking skills are a plus.

Responsibilities

• Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services.
• Promotes AAA products and services to Members to achieve individual and branch goals.
• Understands and anticipates Member needs, identifies and recommends relevant solutions.
• This position rotates between branches depending on business needs and must be flexible to travel between locations.

Skills

Customer Service

Sales

Communication

Adaptability

Active Listening

Bilingual Cantonese/Mandarin

Education

High School Diploma/GED

Tools

Multiple computer systems

Job description

American Automobile Association is seeking a Member Experience Associate to deliver outstanding service and value to members across branch locations, with responsibilities in both service and sales. You will be accountable for meeting individual sales targets while providing genuine care and personalized support to members.

You will rotate between branches, require adaptability, and may benefit from bilingual Cantonese or Mandarin skills.