Member Experience & Sales Associate

Core Development and Management-Planet Fitness; Mashpee (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3% Co

Term Life Insurance

Flexible Spending Accounts

Employee discounts

Job summary

Planet Fitness is seeking a Member Services Representative in Mashpee, MA. The role centers on delivering a superior, judgment-free member experience and supporting daily club operations.

You will greet guests, assist with inquiries, process sign-ups, handle billing updates, and promote memberships while maintaining a clean, welcoming environment. Training provided for CPR/AED and ongoing development offered.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency required.

Responsibilities

• Greet members/guests and assist with questions at check-in.
• Promote our Judgement Free Zone by engaging with members on the club floor.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Handle membership-related tasks: sign-ups, updates, cancellations, payments.
• Achieve or exceed individual sales goals and contribute to club targets.
• Conduct member tours and assess membership needs.
• Process retail transactions and drive sales.
• Maintain cleanliness and sanitization of all equipment and facilities.
• Inspect restrooms and maintain restrooms in a clean, stocked, and clutter-free state.
• Report safety/policy issues and maintenance needs promptly.

Skills

Customer service mindset

Positive attitude

Strong communication

Empathy

Team player

Sales-oriented

Problem solving

Education

CPR/AED Certification

Tools

Basic computer proficiency

Job description

Planet Fitness is seeking a Member Services Representative in Mashpee, MA. The role centers on delivering a superior, judgment-free member experience and supporting daily club operations.

You will greet guests, assist with inquiries, process sign-ups, handle billing updates, and promote memberships while maintaining a clean, welcoming environment. Training provided for CPR/AED and ongoing development offered.