Member Experience & Retention Specialist

Life Time, Inc.; Northbrook (IL); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and/or

401(k) retirement savings plan with公司

Job summary

Life Time, Inc. in Northbrook, IL is seeking a Membership Concierge II to handle account maintenance, service delivery, and member engagement.

You will grow through hospitality certification levels and craft a personal progression plan to reach professional goals. You will be the first point of contact for members and guests, building relationships and delivering extraordinary experiences while educating them about club programming, events, pricing, and policies.

Qualifications

• High School graduate or equivalent.
• Minimum of 1-2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Passion to serve others.
• Effective communication skills.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Skills

Customer service

Sales

Multi-tasking

Verbal communication

Hospitality mindset

Education

High school diploma

Bachelor's Degree in Hospitality

Job description

Life Time, Inc. in Northbrook, IL is seeking a Membership Concierge II to handle account maintenance, service delivery, and member engagement.

You will grow through hospitality certification levels and craft a personal progression plan to reach professional goals. You will be the first point of contact for members and guests, building relationships and delivering extraordinary experiences while educating them about club programming, events, pricing, and policies.