Member Experience Specialist | Gym CX & Signups

EPIC Fitness Group dba Planet Fitness; Woodridge (IL); Presencial; USD 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) match

Profit sharing

Free Black Card Membership

Night shift premium

Referral program

Employee Assistance Program

Descripción de la vacante

Planet Fitness is seeking a Customer Service Representative to greet members and guests, deliver a superior Judgement Free experience, and help create a welcoming club atmosphere.

You will answer phones, assist with member sign ups, log amenities, address questions about billing, and keep the facility clean while supporting a dynamic team dedicated to healthy lifestyles.

Formación

• Greet members and guests and deliver exceptional customer service.
• Answer phones and assist callers with questions.
• Assist with member check-in, tours, and sign-ups; log amenities and communicate updates/billing issues.

Responsabilidades

• Greet members and guests, providing exceptional customer service and making them feel welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, give club tours, sign up new members, log amenities, and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns promptly and professionally.
• Regularly clean the facility, bathrooms, equipment, front desk area and amenities.

Descripción del empleo

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why You Should Join Planet Fitness

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)
  
  

Some Of Your Responsibilities Will Include

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.