Member Services Representative

Crunch Fitness - Fit Fusion LLC; Mandeville (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic fitness environment as a Member Service Representative, where your passion for fitness and excellent customer service will shine. In this engaging role, you'll be the welcoming face of the gym, ensuring members have a fantastic experience. From assisting with memberships to promoting exciting services like group fitness and childcare, your contributions will help foster a fun and supportive atmosphere. This position offers opportunities for growth and a flexible schedule, making it perfect for those eager to advance in the fitness industry. If you're enthusiastic about helping others achieve their fitness goals, this is the role for you!

Benefits

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Qualifications

• 1+ years in a service-oriented role with strong customer service skills.
• CPR/AED certification required within 30 days of hire.

Responsibilities

• Greet members and guests, focusing on engagement and retention.
• Assist with membership sales and promote club services.
• Maintain a clean and organized front desk area.

Skills

Customer Service

Communication

Sales

CPR/AED Certification

Education

High School Diploma

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Member Service Representative| Fit Fusion

Overview

The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area,
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.