Member Experience Pro - Part-Time

Hope Enterprise Corporation; Jackson (MS); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid Vacation and Sick Time

11 Paid Holidays

401(k) with Company Match

Medical, Dental, and Vision Benefits

Flexible Spending Account (FSA)

Disability Benefits

Life Insurance, Critical Illness, and

Employee Assistance Program (EAP)

Tuition Reimbursement, Professional {?

Job summary

Hope Enterprise Corporation is seeking a Part-time Member Experience Specialist in the Retail department to deliver exceptional member service by handling calls, processing account requests, and providing accurate information about products and services.

Responsibilities include onboarding new accounts, reviewing identity verification, and guiding members through digital banking tools while maintaining confidentiality and compliance.

Qualifications

• High School Diploma or GED required.
• Preferred: Associate degree and 3+ years banking/credit union experience as Teller or Member Service Rep.
• Excellent customer service and communication skills; ability to handle sensitive information.

Responsibilities

• Answer inbound calls, emails, and other channels with prompt, professional assistance.
• Identify member needs, resolve concerns, and ensure positive experiences.
• Verify member identity and maintain confidentiality per policy and regulatory requirements.
• Process requests for debit/ATM cards and account maintenance.
• Open new accounts and assist existing members with account-related services.
• Process deposits, payments, transfers and other account transactions accurately.
• Educate members on products, services, and digital banking tools.
• Monitor and document member feedback and call trends; escalate as needed.

Skills

Customer service

Telephone etiquette

Interpersonal skills

Data entry

Regulatory compliance

Conflict resolution

Education

High School Diploma/GED

Associate’s degree in business (preferred)

Job description

Hope Enterprise Corporation is seeking a Part-time Member Experience Specialist in the Retail department to deliver exceptional member service by handling calls, processing account requests, and providing accurate information about products and services.

Responsibilities include onboarding new accounts, reviewing identity verification, and guiding members through digital banking tools while maintaining confidentiality and compliance.