Member Experience Specialist

Empeople-Credit-Union; Moline (IL); In loco; USD 44.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental & Vision Benefits

Bonus opportunity

401(k) with match and profit sharing

Flexible Time Off

Descrizione del lavoro

Empeople Credit Union seeks a Service Officer to deliver an exceptional member experience across in-person, phone, and digital channels. The role requires strong empathy and confidence in guiding members to solutions that meet both their needs and the credit union’s goals.

You will handle a range of financial transactions, educate members on digital tools, and collaborate with branches to resolve issues promptly.

Competenze

• High School diploma or GED and two years of related customer service experience.

Mansioni

• Deliver exceptional member experience in-person, by phone, and via electronic channels.
• Resolve member inquiries and issues with empathy and accuracy.
• Process financial transactions and assist with account services.
• Educate members on digital banking tools and self-service options.
• Maintain confidentiality and comply with laws, policies, and procedures.
• Collaborate with branches and other departments to ensure a seamless member journey.

Conoscenze

Empathy

Active listening

Communication

Problem solving

Formazione

High School diploma or GED

Strumenti

Symitar

Windows

Outlook

Word

Excel

Descrizione del lavoro

Empeople Credit Union seeks a Service Officer to deliver an exceptional member experience across in-person, phone, and digital channels. The role requires strong empathy and confidence in guiding members to solutions that meet both their needs and the credit union’s goals.

You will handle a range of financial transactions, educate members on digital tools, and collaborate with branches to resolve issues promptly.