Member Experience Pro: Service & Solutions Leader

Empeople Credit Union; Moline (IL); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Health, dental & vision benefits

Bonus opportunity

401(k) with match

Flexible time off

Job summary

Empeople Credit Union is seeking a Service Officer to deliver an exceptional member experience across in-person, phone, and digital channels. The role requires empathy, strong listening, and confident guidance to solutions that balance member needs with Credit Union goals.

Responsibilities include educating members on digital tools, processing transactions, and resolving issues with prompt, accurate service while maintaining privacy and compliance.

Qualifications

• High School diploma or GED and two years of related customer service experience.
• Proficient with Windows, Outlook, Word, and Excel; experienced with Symitar financial software.
• Excellent listening and communication skills with empathetic member interaction.
• Ability to learn and use multiple online and software systems to serve members.

Responsibilities

• Deliver exceptional member service across in-person, phone, and electronic channels.
• Guide members to solutions and educate them about beneficial products and services.
• Process transactions and inquiries, including account-related requests.
• Resolve complex member issues with patience and accuracy.
• Maintain confidentiality and comply with laws and credit union policies.

Skills

Empathy

Communication

Problem solving

Active listening

Multi-channel service

Education

High School diploma or GED

Tools

Symitar

Windows

Outlook

Word

Excel

Job description

Empeople Credit Union is seeking a Service Officer to deliver an exceptional member experience across in-person, phone, and digital channels. The role requires empathy, strong listening, and confident guidance to solutions that balance member needs with Credit Union goals.

Responsibilities include educating members on digital tools, processing transactions, and resolving issues with prompt, accurate service while maintaining privacy and compliance.