Hybrid Part-Time Member Experience Specialist

Hope CU; Jackson (MS); Ibrido; USD 18.000 - 25.000; Part-time

Descrizione del lavoro

HOPE is seeking a Part-Time Member Experience Specialist in Jackson, MS to deliver exceptional member service via calls, chat, and online channels. You will verify identities, open and maintain accounts, process transactions, and educate members on digital banking tools.

The role emphasizes accuracy, confidentiality, and a strong service mindset. Responsibilities include handling inquiries, resolving issues, and supporting the Retail department with daily operations.

Competenze

• High School Diploma/GED required.
• Associate’s degree preferred for advancement.
• 3+ years banking/credit union experience as Teller or Member Service Rep.

Mansioni

• Answer inbound calls, emails, and other channels with prompt, professional help.
• Resolve member concerns and provide a positive service experience.
• Verify member identity and protect confidential information.
• Process debit/ATM card requests and other account services.
• Open new accounts and assist with documentation.
• Handle deposits, transfers, and other transactions accurately.
• Educate members on products, digital banking tools, and self-service.
• Research account discrepancies and resolve issues.
• Document feedback and escalate when needed.
• Assist members via Banno chat for digital banking support.
• Help with online/mobile banking navigation and password resets.
• Prepare reports and perform administrative duties.

Conoscenze

Customer service

Communication

Problem solving

Teamwork

Formazione

High School Diploma/GED

Associate’s degree preferred

Strumenti

Banno chat platform

Descrizione del lavoro

HOPE is seeking a Part-Time Member Experience Specialist in Jackson, MS to deliver exceptional member service via calls, chat, and online channels. You will verify identities, open and maintain accounts, process transactions, and educate members on digital banking tools.

The role emphasizes accuracy, confidentiality, and a strong service mindset. Responsibilities include handling inquiries, resolving issues, and supporting the Retail department with daily operations.