Member Experience Pro — In-Branch Banking

Opportunities at Towne; Chesapeake (VA); In loco; USD 45.000 - 58.000; Tempo pieno

Descrizione del lavoro

TowneBank in Chesapeake, VA is hiring a Member Service Specialist to open and maintain accounts, interview members, and match needs to bank products. You will input data accurately, process transactions, and promote TowneBank services while delivering outstanding service in person and by phone.

The role emphasizes security compliance, daily AML/BSA adherence, and teamwork to support audits and operational tasks. A base of customer-focused excellence is required.

Competenze

• At least 1 year of banking experience in a branch setting.
• Ability to learn and promote bank products to members.
• Strong work ethic and high ethical standards.
• Ability to interact with members in person, on the phone, and in writing.
• Experience resolving member issues with active listening and excellent service.
• Ability to multi-task and learn new processes quickly.

Mansioni

• Open new accounts and maintain existing accounts.
• Interview members to assess needs and match to products.
• Accurately gather data and input into the system.
• Process transactions and route to teller line.
• Promote TowneBank and related bank products.
• Provide exquisite member service in person and by phone.
• Follow security guidelines daily.
• Assist with audits, reconcile accounts, and order supplies as needed.
• Comply with AML/BSA regulations.

Conoscenze

Banking experience

Learn new products

Strong work ethic

Professional communication

Resolve member issues

Multi-tasking

Formazione

Associate or Bachelor's degree or equivalent

Descrizione del lavoro

TowneBank in Chesapeake, VA is hiring a Member Service Specialist to open and maintain accounts, interview members, and match needs to bank products. You will input data accurately, process transactions, and promote TowneBank services while delivering outstanding service in person and by phone.

The role emphasizes security compliance, daily AML/BSA adherence, and teamwork to support audits and operational tasks. A base of customer-focused excellence is required.