Member Service Pro — Part-Time Banking & Support

TowneBank; Norfolk (VA); On-site; USD 28,000 - 32,000; Part time

Job summary

TowneBank is seeking a Part Time Member Service Representative (30 hrs/wk M-F) in Norfolk, VA. The role handles member transactions, promotes bank products, and delivers exemplary in-branch and online service. Candidates should be reliable, with cash handling experience and proficiency in Microsoft Office.

On-site position with standard banking hours. Minimum criteria include at least one year of cash handling and customer service, ability to balance cash drawer daily, and strong teamwork and

Qualifications

• One year cash handling and customer service experience with a single employer
• Experience using Outlook, Excel, Word and other Microsoft applications
• Flexibility to learn and grow as new systems or processes emerge
• Experience operating a cash register with ability to keep cash drawer in balance daily
• Ability to accurately process monetary transactions in a timely fashion
• Proven ability to provide excellent member service in person, on the phone, and by email
• Ability to work as an integral and reliable team player
• Dependability, punctuality and is able to keep unplanned absences to a minimum

Responsibilities

• Handling monetary transactions for members and entering them in the Bank’s software programs and providing receipts
• Following the Bank’s security guidelines on a daily basis
• Staying abreast of the Bank’s check cashing policies and procedures and federal laws to verify checks and cash, and examine documents for essential elements
• Reviewing member accounts in order to make appropriate decisions regarding the requested transaction
• Accurately keeping cash drawer in balance on a daily basis
• Promoting TowneBank and its products and services
• Providing exquisite service to members in person, on the phone or by email
• Displaying a professional appearance and behavior
• Handling other branch duties as assigned
• Obeying all applicable federal laws, rules, and regulations relating to AML including the Bank Secrecy Act

Job description

TowneBank is seeking a Part Time Member Service Representative (30 hrs/wk M-F) in Norfolk, VA. The role handles member transactions, promotes bank products, and delivers exemplary in-branch and online service. Candidates should be reliable, with cash handling experience and proficiency in Microsoft Office.

On-site position with standard banking hours. Minimum criteria include at least one year of cash handling and customer service, ability to balance cash drawer daily, and strong teamwork and