Member Experience & Accounts Specialist

TowneBank; Portsmouth (VA); Híbrido; USD 43 000 - 54 000; Tempo integral

Resumo da oferta

TowneBank’s Portsmouth branch is seeking a Member Service Specialist/Representatıve to welcome members, handle transactions, and provide a warm, accurate banking experience. The MSR/MSS will balance cash, process operations, promote products, and assist on a training path for sales and service platforms.

The role emphasizes reliable service, accuracy, and compliance with AML/BSA while supporting a wide range of teller and service duties for members in person, over the phone, or by email.

Qualificações

• At least one year of bank teller experience with a single employer
• Proven ability to give our members excellent service in person, on the phone, and by email
• At least one year of work experience using basic computer skills including Outlook, Excel, Word and Bank software programs
• Flexibility to learn and grow as new systems or processes emerge
• Ability to keep cash drawer in balance on a daily basis
• Ability to accurately process monetary transactions in a timely fashion
• Ability to work as an integral and reliable team player
• Ability to be punctual and dependable, keeping unplanned absences to a minimum
• Ability to listen well and resolve member issues in a positive manner
• Able to multi‑task on a daily basis
• Able to learn new product information and promote benefits to members

Responsabilidades

• Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts
• Verifying checks and cash and examining documents for essential elements
• Reviewing & providing system overrides on other tellers’ transactions, when needed
• Following the Bank’s security guidelines on a daily basis
• Staying abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements
• Reviewing member accounts to make appropriate decisions regarding the requested transaction
• Accurately keeping cash drawer in balance on a daily basis
• Promoting TowneBank and its products and services
• Providing exquisite service to members in person, on the phone or by email
• Displaying a professional appearance and behavior
• Becoming cross‑trained on the bank’s products, services and related procedures to assist on the platform as a Member Service Specialist as needed (See duties below)
• Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti‑Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Conhecimentos

Bank teller experience

Excellent member service

Outlook

Excel

Word

Bank software

Learning agility

Cash handling accuracy

Timely transaction processing

Team player

Punctuality

Active listening

Multitasking

Promote bank products

Ferramentas

Outlook

Excel

Word

Bank software

Descrição da oferta de emprego

TowneBank’s Portsmouth branch is seeking a Member Service Specialist/Representatıve to welcome members, handle transactions, and provide a warm, accurate banking experience. The MSR/MSS will balance cash, process operations, promote products, and assist on a training path for sales and service platforms.

The role emphasizes reliable service, accuracy, and compliance with AML/BSA while supporting a wide range of teller and service duties for members in person, over the phone, or by email.