Bank Teller & Member Service Specialist

TowneBank; Westminster (SC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

TowneBank is seeking a Member Service Representative to handle monetary transactions, verify checks, and assist members with inquiries. You will balance cash drawers, promote TowneBank products, and adhere to security and AML guidelines in a fast-paced branch environment.

The role emphasizes excellent in-person, phone, and email service, plus teamwork, reliability, and the ability to multi-task while learning new bank systems and processes.

Qualifikationen

• At least one year of bank teller experience with a single employer.
• Proven ability to give our members excellent service in person, on the phone, and by email
• At least one year of work experience using basic computer skills including Outlook, Excel, Word and Bank software programs
• Flexibility to learn and grow as new systems or processes emerge
• Ability to keep cash drawer in balance on a daily basis
• Ability to accurately process monetary transactions in a timely fashion
• Ability to work as an integral and reliable team player
• Ability to be punctual and dependable, keeping unplanned absences to a minimum
• Ability to listen well and resolve member issues in a positive manner
• Able to multi-task on a daily basis
• Able to learn new product information and promote benefits to members

Aufgaben

• Handle monetary transactions for members and enter them in the Bank's software programs and provide receipts
• Verifying checks and cash and examining documents for essential elements
• Reviewing & providing system overrides on other tellers' transactions, when needed
• Following the Bank's security guidelines on a daily basis
• Reviewing member accounts to make appropriate decisions regarding transactions
• Accurately keeping cash drawer in balance on a daily basis
• Promoting TowneBank and its products and services
• Providing exquisite service to members in person, on the phone or by email
• Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, balancing the branch, etc.
• Obeying all applicable federal laws, rules, and regulations relating to AML including the Bank Secrecy Act

Kenntnisse

Bank teller experience

Customer service

Computer skills

MS Office

Cash handling

Accuracy

Team player

Punctuality

Communication skills

Multitasking

Product knowledge

Tools

Bank software

Outlook

Excel

Word

Jobbeschreibung

TowneBank is seeking a Member Service Representative to handle monetary transactions, verify checks, and assist members with inquiries. You will balance cash drawers, promote TowneBank products, and adhere to security and AML guidelines in a fast-paced branch environment.

The role emphasizes excellent in-person, phone, and email service, plus teamwork, reliability, and the ability to multi-task while learning new bank systems and processes.