Member Experience Specialist: Loans, Accounts & Growth

BayPort Credit Union Brand; Suffolk (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

BayPort Credit Union in Suffolk, VA seeks a friendly Teller/Member Service Representative to greet members, open accounts, and process routine transactions. You will serve as a liaison, answer questions, and promote credit union products.

The role requires prior teller or member service experience, accuracy with cash handling, and strong customer service. You will operate PC and office equipment, handle transfers, and help members with loans and accounts while upholding BayPort's core values.

Qualifications

• Previous teller or member service experience required.
• Knowledge of general credit union procedures and member services.
• Strong customer service skills and ability to handle inquiries efficiently.

Responsibilities

• Greet members and visitors professionally and in a timely manner.
• Provide information on membership eligibility, account types, and loan products.
• Communicate service details in person, via email, and by phone.
• Handle transfers, loan payments, and share certificate transactions.
• Explain loan products, review applications, and assist with approvals/denials as needed.
• Cross-sell BayPort products and services based on member needs.

Skills

Cash handling

PC operation

Adding machine

Credit card equipment

Check image equipment

Calculator

Customer service

Telephone skills

Attention to detail

Education

High school diploma or equivalent

Tools

Office equipment

Job description

BayPort Credit Union in Suffolk, VA seeks a friendly Teller/Member Service Representative to greet members, open accounts, and process routine transactions. You will serve as a liaison, answer questions, and promote credit union products.

The role requires prior teller or member service experience, accuracy with cash handling, and strong customer service. You will operate PC and office equipment, handle transfers, and help members with loans and accounts while upholding BayPort's core values.