Member Experience Pro - Front Desk & Sales (Part-Time)

Crunch Fitness, Primetime Fitness LLC; Norwood (MA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

High-energy environment

Growth opportunities

Premium fitness facilities

Job summary

Crunch Fitness is seeking a motivated Front Desk Agent to join our team in a fast-paced club environment. As the Member Services Representative, you will be the first point of contact for members and guests, delivering a welcoming experience and assisting with questions, tours, and enrollment.

The role covers front desk operations, membership management, scheduling onboarding, and promoting club amenities. CPR/AED certification is required or obtained within 30 days; part-time hours include

Qualifications

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days of hire).

Responsibilities

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.
• Conduct facility tours and present membership options.
• Enroll new members and set up billing information.
• Schedule new member onboarding sessions.
• Check members in according to company procedures.
• Manage member accounts, updates, and inquiries.
• Answer phone calls, schedule tours, and provide accurate club information.
• Support retail sales and promote club amenities.
• Assist with light cleaning and maintenance reporting.
• Support group class check-ins and app assistance.
• Participate in team meetings and uphold Crunch’s “No Judgments” philosophy.

Skills

Outgoing personality

Communication skills

Team collaboration

Customer service/sales experience

CPR/AED certification

Job description

Crunch Fitness is seeking a motivated Front Desk Agent to join our team in a fast-paced club environment. As the Member Services Representative, you will be the first point of contact for members and guests, delivering a welcoming experience and assisting with questions, tours, and enrollment.

The role covers front desk operations, membership management, scheduling onboarding, and promoting club amenities. CPR/AED certification is required or obtained within 30 days; part-time hours include