Member Experience Pro - Flexible Schedule

YMCA Detroit; Milford Charter Township (MI); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free family membership

Flexible scheduling

Family-friendly environment

Employee assistance program

Retirement plan

Job summary

YMCA Detroit's Carls Family YMCA in Milford, MI seeks a Part-Time Member Experience Associate to deliver outstanding service to members and guests. You will greet, assist, direct to programs, answer phones and help keep a warm, welcoming environment aligned with YMCA values.

Requirements include a high school diploma and customer service experience; good communication and typing skills; ability to multi-task in a busy environment; flexibility in scheduling and a friendly, dependable attitude.

Qualifications

• At minimum, a high school diploma or equivalent (18+ years of age)
• Experience in customer service, preferably in a busy atmosphere, and typing knowledge
• Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.

Responsibilities

• Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones
• Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities
• Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values
• Performs other assigned duties as directed by Supervisor

Skills

Customer service

Communication

Typing skills

Organizational skills

Friendly demeanor

Self-starter

Education

High school diploma or equivalent

Tools

Typing knowledge

Job description

YMCA Detroit's Carls Family YMCA in Milford, MI seeks a Part-Time Member Experience Associate to deliver outstanding service to members and guests. You will greet, assist, direct to programs, answer phones and help keep a warm, welcoming environment aligned with YMCA values.

Requirements include a high school diploma and customer service experience; good communication and typing skills; ability to multi-task in a busy environment; flexibility in scheduling and a friendly, dependable attitude.