Member Experience Advocate | Flexible Scheduling

YMCA; Detroit (MI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

FREE Family Membership & Discounted A…

Flexible Scheduling

Family-friendly Work Environment

Employee Assistance Program & Retire…

Job summary

The Boll Family YMCA in Detroit is seeking a Member Experience Associate to deliver exceptional service to members, guests, and prospective members. You will greet people, address questions, and direct them to programs and activities with a friendly, professional demeanor.

As a frontline ambassador, you’ll maintain a welcoming environment, manage inquiries, and uphold the YMCA core values while collaborating with the team to ensure a smooth member experience.

Qualifications

• Experience in customer service, preferably in a busy atmosphere, and typing knowledge.
• Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.

Responsibilities

• Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones
• Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities
• Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values
• Performs other assigned duties as directed by Supervisor

Skills

Customer service

Typing

Communication

Organizational skills

Self-starter

Education

High school diploma or equivalent

Job description

The Boll Family YMCA in Detroit is seeking a Member Experience Associate to deliver exceptional service to members, guests, and prospective members. You will greet people, address questions, and direct them to programs and activities with a friendly, professional demeanor.

As a frontline ambassador, you’ll maintain a welcoming environment, manage inquiries, and uphold the YMCA core values while collaborating with the team to ensure a smooth member experience.