Member Experience Associate

YMCA; Southgate (MI); On-site; USD 18,000 - 28,000; Part time

Benefits offered by this job

Free family membership

Flexible scheduling

Family-friendly work environment

Employee assistance program &退休计划

Job summary

Downriver Family YMCA is hiring for Part-Time Member Experience Associates to ensure exceptional service for members, prospective members, and guests. You will greet people, answer phones, and guide them to programs, while upholding YMCA values.

Qualifications include a high school diploma or equivalent, strong customer service experience, and good typing skills. We seek friendly, organized individuals who communicate well and are dependable in a busy environment.

Qualifications

• High school diploma or equivalent; 18+ years old.
• Experience in customer service; typing knowledge preferred.
• Strong organizational and communication skills; friendly and dependable.

Responsibilities

• Provide excellent customer service to members and guests; greet, address concerns, and answer phones.
• Keep a neat, organized work area and guide members to programs and activities.
• Create a positive first impression by upholding YMCA values and providing a warm welcome to all.
• Perform other duties as directed by Supervisor.

Skills

Customer service experience

Typing knowledge

Communication skills

Organizational skills

Education

High school diploma or equivalent

Job description

FIND A CAREER THAT MAKES A DIFFERENCE WITH A JOB AT THE Y!

Now Hiring Part-Time Member Experience Associates at the Downriver Family YMCA

YMCA Employee Benefits

• FREE Family Membership & Discounted Access to Programs
• Flexible Scheduling
• Family-friendly Work Environment
• Employee Assistance Program & Retirement Plan

General Function

The Member Experience Associate will be responsible for ensuring exceptional service and assistance to YMCA members, prospective members and guests at all times exhibiting excellent communication and customer service skills upholding the member experience standards.

Education/Experience/Training/Certifications

• At minimum, a high school diploma or equivalent (18+ years of age)
• Experience in customer service, preferably in a busy atmosphere, and typing knowledge
• Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.

Job Duties & Responsibilities

• Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones
• Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities
• Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values
• Performs other assigned duties as directed by Supervisor

Abilities & Skills

• Ability to participate in all physical aspects of the position.
• Ability to sit and stand from a seated position when interacting with members.