Member Experience Pro - Bilingual, Onsite & Growth

collinscu; Cedar Rapids (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Bonus

Benefits package

401k match

Tuition reimbursement

Disability insurance

Employee discounts

Training & development

Job summary

Collins Community Credit Union is hiring a Member Experience Representative to be on-site at the Blairs Ferry Rd location in Cedar Rapids. You will promote credit union products, answer member questions, and advocate for members.

The role focuses on building relationships, handling deposits, loans, and electronic services while maintaining confidentiality and a positive member experience. Strong communication, reliability, and a hands-on, flexible approach are essential.

Qualifications

• Excellent written and verbal communication skills.
• Ability to multi-task and maintain accuracy.
• Reliable with a positive, proactive attitude.

Responsibilities

• Represent the Credit Union in a courteous, professional manner.
• Build member relationships by assessing financial needs and offering solutions.
• Answer inquiries and open, maintain, and close deposit products.
• Assist members with loans, credit cards, electronic services and deposits.
• Run financial transactions and stay informed about products and regulations.
• Demonstrate teamwork and flexibility in location and hours.

Skills

Excellent communication

Multitasking

Positive attitude

Job description

Collins Community Credit Union is hiring a Member Experience Representative to be on-site at the Blairs Ferry Rd location in Cedar Rapids. You will promote credit union products, answer member questions, and advocate for members.

The role focuses on building relationships, handling deposits, loans, and electronic services while maintaining confidentiality and a positive member experience. Strong communication, reliability, and a hands-on, flexible approach are essential.