Member Experience Representative

collinscu; Cedar Rapids (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Bonus

Benefits package

401k match

Tuition reimbursement

Disability insurance

Employee discounts

Training & development

Job summary

Collins Community Credit Union is hiring a Member Experience Representative to be on-site at the Blairs Ferry Rd location in Cedar Rapids. You will promote credit union products, answer member questions, and advocate for members.

The role focuses on building relationships, handling deposits, loans, and electronic services while maintaining confidentiality and a positive member experience. Strong communication, reliability, and a hands-on, flexible approach are essential.

Qualifications

• Excellent written and verbal communication skills.
• Ability to multi-task and maintain accuracy.
• Reliable with a positive, proactive attitude.

Responsibilities

• Represent the Credit Union in a courteous, professional manner.
• Build member relationships by assessing financial needs and offering solutions.
• Answer inquiries and open, maintain, and close deposit products.
• Assist members with loans, credit cards, electronic services and deposits.
• Run financial transactions and stay informed about products and regulations.
• Demonstrate teamwork and flexibility in location and hours.

Skills

Excellent communication

Multitasking

Positive attitude

Job description

Collins Community Credit Union, a growing organization, is currently hiring a Member Experience Representative. This person will be a competitive, independent, doer who can problem solve and get things done through people. In this role, you will promote and provide credit union products and services to new and existing members with referrals to appropriate departments when necessary. This position is responsible for transactions via phone, answering member questions and being a Credit Union advocate.

This position is onsite at our Blairs Ferry Rd location in Cedar Rapids. Applicants must have valid work authorization for permanent employment in the U.S. without the need for sponsorship.

CCCU is excited to offer a Bilingual Pay Program for qualifying applicants.

To be successful at Collins Community Credit Union you’ll need to have excellent communication skills, the ability to thrive in a fun, fast-faced workplace, the drive to succeed, and the motivation to launch yourself to the next level. If you have the will, the Credit Union wants to teach you the skill! We pride ourselves on being able to provide exceptional member service and being innovative in the process.

Qualified candidates should have strong written and verbal communication skills, be detail oriented and reliable, be able to multi-task, and have a positive attitude!

Must be available to work during business hours:

• Monday - Thursday 8:00am - 5:00 pm
• Friday 8:30am - 5:30 pm
• Saturday 8:30am - 12:00 pm (rotating)

Member Experience Representative Expectations:

• Represent the Credit Union in a courteous and professional manner. Maintain and protect the Credit Unions professional reputation and maintain confidentiality and privacy of members' information. Promote a positive image of the credit union.
• Responsible for building member relationships by actively uncovering and evaluating members' financial needs and offering products/services to meet those needs. Includes follow-up calls to membership.
• Answer inquiries, open, maintain, and close all deposit products.
• Assist members with loan, credit card, electronic services, and deposit products and service-related questions via appropriate communication channel.
• Run financial transactions, as necessary.
• Have a working knowledge of all Credit Union products and services.
• Have a thorough knowledge of all Federal Regulations and Credit Union Policies relating to this position.
• Consistently meet department availability and adherence standards
• Ability and willingness to work flexible hours or at different locations to accomplish the workload as directed by your manager.
• Demonstrate teamwork in all interactions with co-workers and in the completion of all duties and responsibilities.

Collins Community CU is dedicated to teaching you skills to make you successful! We are focused on giving you a strong network of support, professional development, and career advancement opportunities, all of this we offer because we are dedicated to YOUR success.

What You Receive from Employment with CCCU

• A Comprehensive Health, Wellness and 401k package.

It’s our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. We live our Core Values with Purpose and believe putting our employees first will enable and embolden them to put our membership first.

What we offer you

• Competitive Pay
• Bonus
• Benefits Package
• 401k Match
• Tuition Reimbursement
• Disability Insurance
• Employee Discounts
• Career Training & Development Opportunities

Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer.