Member Relationship Specialist I

collinscu; Dubuque (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health & 401k

Bonus & benefits

Tuition reimbursement

Disability insurance

Employee discounts

Career training & development

Job summary

Collins Community Credit Union in Dubuque is seeking a Member Relationship Specialist I to promote and provide credit union products and services, handle teller transactions, and set up/new accounts, while referring to appropriate departments as needed.

You will join a fast-paced, member-focused environment, required to work during business hours Monday through Friday, with training and career advancement opportunities and a bilingual pay program for qualifying applicants.

Qualifications

• Strong written and verbal communication skills.
• Detail oriented and reliable.
• Ability to multi-task and manage several tasks simultaneously.
• Must be available during standard business hours.

Responsibilities

• Assist members with new and existing account services.
• Conduct account transactions and general account maintenance.
• Actively promote and refer Credit Union products and services to benefit members.
• Navigate and utilize various software and platforms.
• Support the community by attending Credit Union events and activities.

Skills

Communication skills

Attention to detail

Multi-tasking

Problem solving

Reliability

Job description

Collins Community Credit Union, a growing organization, is currently hiring for a Member Relationship Specialist I for our location in Dubuque. This person will be a competitive, independent, "doer" who can problem solve and get things done through people. In this role, you will promote and provide credit union products and services to new and existing members with referrals to appropriate departments when necessary. This position is responsible for transactions on the teller line, new account setup and account maintenance.

Applicants must have valid work authorization for permanent employment in the U.S. without the need for sponsorship.

CCCU is excited to offer a Bilingual Pay Program for qualifying applicants.

To be successful at Collins Community Credit Union you’ll need to have excellent communication skills, the ability to thrive in a fun, fast-faced workplace, the drive to succeed, and the motivation to launch yourself to the next level. If you have the will, the Credit Union wants to teach you the skill! We pride ourselves on being able to provide exceptional member service and being innovative in the process.

Qualified candidates should have strong written and verbal communication skills, be detail oriented and reliable, be able to multi-task, and have a positive attitude!

Must be available to work during business hours:

• Monday - Thursday 8:00am - 5:15 pm
• Friday 8:00am - 5:45 pm

Member Relationship Specialist I Expectations:

1. Assist members with new and existing account services.
2. Conduct account transactions and general account maintenance.
3. Actively promote and refer Credit Union products and services that will benefit and contribute to the member's financial success.
4. Effectively navigate and utilize various software and platforms.
5. Support the community by attending Credit Union sponsored events and activities.

Collins Community CU is dedicated to teaching you skills to make you successful! We are focused on giving you a strong network of support, professional development, and career advancement opportunities, all of this we offer because we are dedicated to your success.

What You Receive from Employment with CCCU

• A Comprehensive Health, Wellness and 401k package. It's our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. We live our Core Values with Purpose and believe putting our employees first will enable and embolden them to put our membership first.
• Competitive Pay, Bonus, and Benefits Package; 401k Match, Tuition Reimbursement, Disability Insurance, Employee Discounts, Career Training & Development Opportunities

Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer.