Member Benefit Consultant

collinscu; Cedar Rapids (IA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Bonus

401k match

Tuition reimbursement

Disability insurance

Employee discounts

Career training & development

Job summary

Collins Community Credit Union in Cedar Rapids, IA is hiring a Member Benefit Consultant to actively promote CCCU products, originate new accounts and consumer loans, and engage in outbound calls and community events on site at our Blairs Ferry Road location. The role emphasizes excellent communication, reliability, multitasking, and a positive can-do attitude.

Collins Community CU offers a bilingual pay program for qualifying applicants and a strong network of support and professional

Qualifications

• Excellent written and verbal communication skills.
• Detail oriented and reliable.
• Ability to multi-task and manage priorities.
• Positive attitude and motivation to grow with the Credit Union.

Responsibilities

• Promote Collins Community Credit Union products and services to members.
• Originate new accounts and consumer loans (including home equity loans).
• Participate in outbound calling and community outreach events.
• Assist members with consumer loan products via phone, text, email, and Video Banking.
• Assist in-person closings for consumer and home equity loans while ensuring a positive member experience.
• Present and educate members on the benefits of ancillary products.

Skills

Excellent communication

Problem solving

Independent work

Outbound calling

Community outreach

Job description

Collins Community Credit Union, a growing organization is currently recruiting for a Member Benefit Consultant. This person will be a competitive, independent, 'doer' who can problem solve and get things done through people. In this role, you will actively promote CCCU products and services to new and existing members, originate new accounts and consumer loans (including home equity loans), participate in outbound calling and community outreach events. This position is onsite at our Blairs Ferry Road location in Cedar Rapids.

CCCU is excited to offer a Bilingual Pay Program for qualifying applicants

To be successful at Collins Community Credit Union you’ll need to have excellent communication skills, the ability to thrive in a fun, fast-faced workplace, the drive to succeed, and the motivation to launch yourself to the next level. If you have the will, the Credit Union wants to teach you the skill! We pride ourselves on being able to provide exceptional member service and being innovative in the process.

Qualified candidates should have strong written and verbal communication skills, be detail oriented and reliable, be able to multi-task, and have a positive attitude!

Must be available to work during business hours:

• Monday - Thursday 8:00am- 5:15pm
• Friday 8:30am - 5:45pm
• Saturday rotation 8:30am- 12:15pm (flex day during the week when working Saturday rotation)

Member Benefit Consultant Expectations

• Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives. Performs duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures.
• Represent the Credit Union in a courteous and professional manner. Maintain and protect the Credit Unions professional reputation and maintain confidentiality and privacy of members' information. Promote a positive image of the credit union.
• Responsible for building strong member relationships by engaging in meaningful conversations to uncover financial needs and identify opportunities.
• Assist members with consumer loan products through phone, text, email, and Video Banking while providing exceptional service and timely follow-up.
• Maintain knowledge of all credit union products and services and assist members with financial transactions as needed.
• Have a thorough knowledge of all Federal Regulations and Credit Union Policies relating to this position.
• Assist members with in-person closings for consumer and home equity loans while ensuring accurate, efficient, and exceptional member experience.
• Present and educate members on the benefits of ancillary products, including GAP, Warranty, and Debt Protection.
• Demonstrate teamwork in all interactions with co-workers and in the completion of all duties and responsibilities.

Collins Community CU is dedicated to teaching you skills to make you successful! We are focused on giving you a strong network of support, professional development, and career advancement opportunities, all of this we offer because we are dedicated to YOUR success.

What You Receive from Employment with CCCU

A Comprehensive Health, Wellness and 401k package. It’s our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. We live our Core Values with Purpose and believe putting our employees first will enable and embolden them to put our membership first.

What we offer you

• Competitive Pay, Bonus, and Benefits Package; 401k Match, Tuition Reimbursement, Disability Insurance, Employee Discounts, Career Training & Development Opportunities

Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer.