Member Experience & Operations Specialist

UNITE Credit Union; Cedar Falls (IA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Simple IRA

AD & D Insurance

Life Insurance

Disability

EAP

Job summary

UNITE Credit Union is seeking a detail-oriented Member Service & Operations Specialist in Cedar Falls, IA. The role blends frontline teller tasks with back-office operations to ensure accurate transactions, regulatory compliance, and a positive member experience.

The ideal candidate is dependable, member-focused, and comfortable working in both member-facing and operational environments. Pay is $20.00/hour with 32–40 hours per week and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• Associate degree in Business, Finance, Accounting, or a related field preferred.
• Experience in banking, financial services, teller operations, member service, or back-office roles preferred.
• Cash handling and transaction processing experience strongly preferred.
• Excellent member service and interpersonal skills.
• Strong verbal and written communication abilities.
• Exceptional attention to detail and accuracy.
• Strong organizational and problem-solving skills.
• Basic proficiency in Microsoft Office applications and business software systems.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Dependable, team-oriented, and committed to delivering high-quality work.

Responsibilities

• Process member transactions, including deposits, withdrawals, transfers, loan payments, cashier's checks, and money orders.
• Accurately balance cash drawer and maintain acceptable cash handling standards.
• Verify member identity and ensure compliance with security and fraud-prevention procedures.
• Assist members with account inquiries, maintenance requests, and general banking needs.
• Resolve member concerns professionally and efficiently.
• Promote and refer appropriate products and services based on member needs.
• Maintain a welcoming, professional member experience at all times.
• Process and verify operational transactions, including account maintenance, electronic transactions, ACH processing, wire transfers, remote deposits, and exception handling.
• Prepare and review daily operational reports, resolving discrepancies as needed.
• Reconcile accounts, general ledger entries, and branch balancing activities.
• Process returned items, stop payments, adjustments, and research requests.
• Maintain accurate, confidential records and documentation in accordance with company policies and regulatory requirements.
• Support internal audits, compliance reviews, and operational controls, including BSA, AML, and OFAC compliance.
• Assist with branch opening and closing procedures.
• Coordinate with internal departments to resolve account and operational issues.
• Assist with office administration, inventory management, and supply ordering.
• Support training initiatives and process improvement efforts.

Education

High School Diploma or GED

Associate degree in Business, Finance, Accounting, or a related field

Tools

Microsoft Office

Business software systems

Job description

UNITE Credit Union is seeking a detail-oriented Member Service & Operations Specialist in Cedar Falls, IA. The role blends frontline teller tasks with back-office operations to ensure accurate transactions, regulatory compliance, and a positive member experience.

The ideal candidate is dependable, member-focused, and comfortable working in both member-facing and operational environments. Pay is $20.00/hour with 32–40 hours per week and a comprehensive benefits package.