Member Services & Teller Specialist

Family Credit Union; Davenport (IA); On-site; USD 21,000 - 26,000; Full time

Job summary

Family Credit Union in Davenport, IA is seeking a full-time Member Service Representative to handle member transactions and provide exceptional service. The role requires maintaining account confidentiality and cross-selling credit union products to members.

The position includes administrative duties, a flexible schedule including Saturdays, and preference for bilingual (Spanish) candidates or those with prior banking experience.

Qualifications

• High school diploma or equivalent required.
• Pre-employment credit/background screenings required.
• Flexible schedule including Saturday.
• Bilingual/Spanish is a plus.
• Previous banking experience preferred.

Responsibilities

• Process member transactions including deposits, withdrawals, transfers, check cashing, and loan payments.
• Maintain confidentiality of member accounts and ensure information is provided only to authorized members.
• Cross-sell products and services to members.
• Handle mail, ATM, and night drop transactions.
• Balance cash drawer and maintain accurate records.
• Provide administrative support: answer multi-line phone, filing, scanning, and updating member information.
• Commit to regular attendance and flexible duties.

Skills

Teamwork

Interpersonal skills

Communication

Customer service

Money handling

Negotiation

Attention to detail

Decision making

Education

High school diploma or equivalent

Pre-employment credit/background screenings

Tools

Microsoft Office

Job description

Family Credit Union in Davenport, IA is seeking a full-time Member Service Representative to handle member transactions and provide exceptional service. The role requires maintaining account confidentiality and cross-selling credit union products to members.

The position includes administrative duties, a flexible schedule including Saturdays, and preference for bilingual (Spanish) candidates or those with prior banking experience.