Member Experience Specialist

Community Credit Union; Davenport (IA); On-site; USD 24,000 - 28,000; Full time

Job summary

GreenState Credit Union seeks a dedicated Member Service Representative to deliver high-quality, friendly service to members and staff. You will handle daily transactions, answer inquiries, and promote our products while maintaining strict accuracy and confidentiality.

The role emphasizes teamwork and a proactive approach to member needs, with incentives and a progressive benefits package. This front-line position serves as the face of the credit union in Davenport, IA.

Qualifications

• Must have strong interpersonal skills and provide excellent member service.
• Ability to handle cash accurately and balance transactions.
• Proficiency with common computer applications (spreadsheets, word processing, databases).
• Excellent communication and problem-solving abilities.
• Ability to work well with others and across departments.

Responsibilities

• Provide quality member service for all transactions and inquiries.
• Perform cash handling, deposits, withdrawals, transfers, and check cashing.
• Educate members on products and services and refer to appropriate departments.
• Maintain confidentiality and secure sensitive information.
• Support daily balancing and end-of-day procedures.
• Engage with community events to enrich the credit union’s outreach.

Skills

Interpersonal skills

Customer service

Cash handling

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

Spreadsheet software

Word processing

Database applications

Job description

GreenState Credit Union seeks a dedicated Member Service Representative to deliver high-quality, friendly service to members and staff. You will handle daily transactions, answer inquiries, and promote our products while maintaining strict accuracy and confidentiality.

The role emphasizes teamwork and a proactive approach to member needs, with incentives and a progressive benefits package. This front-line position serves as the face of the credit union in Davenport, IA.