Member Experience & Office Coordinator

Employers Council, Inc.; Denver (CO); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Monthly Office Stipend

Employer paid Medical Insurance

Paid time off

Job summary

Employers Council, Inc. in Denver, Colorado seeks an Office Coordinator to support our office space and provide a consistent, high-quality member experience as they connect members to a wide range of services across multiple departments.

You will be the frontline contact for members across channels and help with onboarding, engagement, and retention activities. The role includes coordinating events, maintaining the membership database, and collaborating with departments to ensure efficient

Qualifications

• 1–3 years of proven administrative support experience in a professional environment preferred.
• Proficiency in MS Office suite (Word, Outlook, Excel, PowerPoint, OneDrive).
• Ability to learn and become proficient in organizational software systems including document management, accounting, and CRM.

Responsibilities

• Serve as point of contact for members in-person, across phone, email, chat, and website to ensure a positive member experience.
• Support onboarding, engagement, retention, and quality assurance activities through outbound communication and data reporting.
• Maintain and update membership database and generate reports as needed.
• Identify at-risk members and coordinate outreach and resolutions.
• Greet members, visitors, and staff creating an inviting office atmosphere.
• Open and close the office, coordinate with vendors, and maintain stocked workspace.
• Prepare office for events and support virtual trainings using Zoom and other tools.
• Provide administrative support for Membership team with data gathering and reporting.
• Coordinate in-person events with logistics, meals, and invitations.

Skills

Customer service

Time management

Organizational skills

Communication

Education

1–3 years administrative support experience

Tools

MS Office

Zoom

Job description

Employers Council, Inc. in Denver, Colorado seeks an Office Coordinator to support our office space and provide a consistent, high-quality member experience as they connect members to a wide range of services across multiple departments.

You will be the frontline contact for members across channels and help with onboarding, engagement, and retention activities. The role includes coordinating events, maintaining the membership database, and collaborating with departments to ensure efficient