Member Experience & Ops Coordinator

BIG I Minnesota; Minneapolis (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Big I Minnesota is seeking an Administrative & Member Experience Coordinator to support daily operations and deliver exceptional member experiences. This role serves as a key administrative partner to the CEO and COO and acts as a point of contact for members, partners, vendors, and stakeholders.

The ideal candidate thrives in a collaborative environment, is highly organized, proactive, and capable of juggling calendars, travel, meetings, communications, and event logistics while maintaining a

Qualifications

• 3+ years of experience in administrative support, customer service, office management, or a related role.
• Exceptional organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Provide day-to-day administrative support to the CEO and COO.
• Manage calendars, schedule meetings, and coordinate travel arrangements.
• Prepare meeting materials, agendas, presentations, and follow-up communications.
• Assist with board, committee, and staff meeting logistics and documentation.
• Maintain organized files, records, and internal documentation.
• Support special projects and organizational initiatives as assigned.
• Serve as a welcoming and professional first point of contact for members and visitors.
• Respond to member inquiries via phone, email, and in person with exceptional service.
• Assist members in accessing association programs, resources, events, and benefits.
• Help maintain accurate membership records and databases.
• Support member onboarding and retention efforts.
• Identify opportunities to enhance the member experience and improve service delivery.
• Support member communications through newsletters, social media and email campaigns including graphics and website updates.

Skills

Organizational skills

Communication

Multitasking

Customer service

Tools

Microsoft Office

Job description

Big I Minnesota is seeking an Administrative & Member Experience Coordinator to support daily operations and deliver exceptional member experiences. This role serves as a key administrative partner to the CEO and COO and acts as a point of contact for members, partners, vendors, and stakeholders.

The ideal candidate thrives in a collaborative environment, is highly organized, proactive, and capable of juggling calendars, travel, meetings, communications, and event logistics while maintaining a