Member Experience & Membership Concierge

Crunch Fitness; New York (NY); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Premium fitness facilities access

Growth opportunities

Innovative programming

Job summary

Crunch Fitness in New York is seeking a motivated Front Desk Agent to create an outstanding first impression and deliver an exceptional member experience. You will greet members, answer questions, enroll new members, and support daily operations with a welcoming, energetic attitude.

In this part-time, in-person role, you’ll conduct tours, manage check-ins, and promote club amenities while upholding Crunch’s “No Judgments” philosophy. Competitive hourly pay and flexible scheduling offered.

Qualifications

• Outgoing, energetic and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days).

Responsibilities

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.
• Conduct facility tours and present membership options.
• Enroll new members and set up billing information.
• Schedule new member onboarding sessions.
• Check members in according to company procedures.
• Manage member accounts, updates, and inquiries.
• Answer phone calls, schedule tours, and provide accurate club information.
• Support retail sales and promote club amenities.
• Assist with light cleaning and maintenance reporting.
• Support group class check-ins and app assistance.
• Participate in team meetings and uphold Crunch’s “No Judgments” philosophy.

Skills

Outgoing

Customer-focused

Strong communication

Problem-solving

Collaborative

Hospitality experience

CPR/AED certification

Job description

Crunch Fitness in New York is seeking a motivated Front Desk Agent to create an outstanding first impression and deliver an exceptional member experience. You will greet members, answer questions, enroll new members, and support daily operations with a welcoming, energetic attitude.

In this part-time, in-person role, you’ll conduct tours, manage check-ins, and promote club amenities while upholding Crunch’s “No Judgments” philosophy. Competitive hourly pay and flexible scheduling offered.