Gym Front Desk & Member Experience Lead

Crunch Fitness, Primetime Fitness LLC; Hempfield Township (Westmoreland County); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Complimentary gym membership

Health insurance

Disability insurance

Life insurance

Vacation and holidays

Job summary

Crunch Fitness in the United States is seeking a dynamic Front Desk Representative to welcome members and guests, check in visitors, and support daily club operations. This role requires exceptional customer service, clear communication, and the ability to multitask in a fast-paced environment, while maintaining a friendly and professional demeanor on the floor.

Responsibilities include greeting, phone etiquette, coordinating member requests, selling available services or products, and assisting

Qualifications

• Fluent in English and strong written communication.
• Excellent customer service and communication abilities.
• Able to multitask in a fast-paced environment.
• Willing to stand for extended periods and maintain energy.

Responsibilities

• Greet all members and guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.

Skills

Fluent English

Customer service skills

Communication skills

Multitasking

Open availability

Experience in fast-paced environment

Stand/walk for extended periods

Physical stamina

Job description

Crunch Fitness in the United States is seeking a dynamic Front Desk Representative to welcome members and guests, check in visitors, and support daily club operations. This role requires exceptional customer service, clear communication, and the ability to multitask in a fast-paced environment, while maintaining a friendly and professional demeanor on the floor.

Responsibilities include greeting, phone etiquette, coordinating member requests, selling available services or products, and assisting