Guest Experience Lead — Spanish Fluent

Crunch Fitness; New York (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Gym membership

CPR/AED certs

Health insurance

Disability insurance

Life insurance

Vacation & holidays

Job summary

Crunch Fitness in New York, NY, seeks a Front Desk Representative to warmly greet members, manage check-ins, handle inquiries, and support club operations with a high-energy, customer-service mindset.

The ideal candidate communicates effectively, works well in a fast-paced environment, and maintains a positive, welcoming atmosphere for all guests. This role requires open availability and a readiness to cover shifts as needed.

Qualifications

• Must be fluent in English.
• Strong reading and writing skills.
• Excellent communication and customer service abilities.
• 18+ years old.
• Experience in a fast-paced environment.
• Ability to multitask effectively.
• High energy with patience.
• Open availability for shifts.

Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Understand and follow all policies, procedures and standards.
• Sell retail products (if sold at the front desk).
• Schedule member service needs.
• Assist in retail, childcare, etc. desks/areas as needed.
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Above position may report to Operations Manager where applicable
• Follow all policies and procedures in Employee Handbook
• Above description may be subject to change or alteration at any time

Skills

Fluent English

Reading/Writing

Communication

Customer service

Open availability

Fast-paced work

Multitasking

Age 18+

Job description

Crunch Fitness in New York, NY, seeks a Front Desk Representative to warmly greet members, manage check-ins, handle inquiries, and support club operations with a high-energy, customer-service mindset.

The ideal candidate communicates effectively, works well in a fast-paced environment, and maintains a positive, welcoming atmosphere for all guests. This role requires open availability and a readiness to cover shifts as needed.