Member Service Representative

Crunch Fitness, Primetime Fitness LLC; Richmond Hill (GA); On-site; USD 20,664,000 - 28,930,000; Part time

Benefits offered by this job

Premium facilities access

Growth opportunities

Inclusive work environment

Job summary

Crunch Fitness in the United States is seeking a motivated Front Desk Agent to welcome members and guests, support daily operations, and contribute to membership growth. You will be the first point of contact, delivering an outstanding member experience and assisting with tours, onboarding, and inquiries.

The role is part-time and in-person with mornings/evenings/weekends shifts, paid at $18.00 per hour. Join a high-energy team with access to premium facilities and innovative programming.

Qualifications

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days of hire).

Responsibilities

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.

Skills

Customer service

Sales experience

Communication skills

Teamwork

CPR/AED Certification

Job description

Crunch Fitness is rapidly expanding across New York, and we’re looking for a motivated Front Desk Agent to join our team. This role is essential in creating an outstanding first impression and delivering an exceptional member experience.

About The Role

The Member Services Representative (MSR) serves as the primary point of contact for all members and guests. You will provide a welcoming environment, support daily operations, and contribute to membership growth.

Key Responsibilities

Member Experience

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.

Sales & Enrollment

• Conduct facility tours and present membership options.
• Enroll new members and set up billing information.
• Schedule new member onboarding sessions.

Front Desk Operations

• Check members in according to company procedures.
• Manage member accounts, updates, and inquiries.
• Answer phone calls, schedule tours, and provide accurate club information.
• Support retail sales and promote club amenities.

Team & Facility Support

• Assist with light cleaning and maintenance reporting.
• Support group class check-ins and app assistance.
• Participate in team meetings and uphold Crunch’s “No Judgments” philosophy.

Qualifications

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days of hire).

Why Join Crunch

• High-energy, inclusive work environment
• Growth opportunities within a rapidly expanding brand
• Access to premium fitness facilities and innovative programming

Location: In-person

Pay rate: $18.00/per hr.

Shift: Mornings/Evenings/Weekends

Part-Time

Website: www.primetimefitness.org