Member Experience Manager – Luxury Club

Four Seasons Hotels and Resorts; Naples (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K with match

Paid time off

Complimentary staff stays

Job summary

Four Seasons Naples Beach Club, a Four Seasons Resort, seeks a Membership Services Manager to deliver exceptional member experiences from onboarding through long-term engagement. You will build strong relationships, coordinate tours, and collaborate across departments to exceed expectations.

You will gather feedback, develop surveys with leadership, and drive continuous improvements in programs, services, and personalization for an exclusive member community.

Qualifications

• Proven ability to build strong relationships with members, guests, and colleagues.
• Outstanding communication and interpersonal skills with a polished presence.
• Experience in luxury hospitality or private clubs is preferred.

Responsibilities

• Onboard and engage members at every stage of their membership journey.
• Conduct club and resort tours for prospective members and be the main contact during onboarding.
• Build and maintain relationships with current and prospective members through regular communication.
• Manage onboarding, including enrollment, orientation, documentation, and initiation fees.
• Introduce members to club amenities and experiences to encourage engagement.
• Proactively gather feedback, address concerns, and resolve service issues.
• Collaborate with the Club GM to develop, distribute, and analyze member surveys.
• Review feedback and recommend enhancements to operations and services.
• Coordinate cross-functional meetings to strengthen member satisfaction.
• Promote club offerings and cross-sell dining, spa, golf, and lodging services.
• Maintain ongoing outreach to keep members connected.

Skills

Relationship building

Communication

Hospitality

Organizational skills

Customer focus

Problem solving

Team collaboration

Emotional intelligence

Job description

Four Seasons Naples Beach Club, a Four Seasons Resort, seeks a Membership Services Manager to deliver exceptional member experiences from onboarding through long-term engagement. You will build strong relationships, coordinate tours, and collaborate across departments to exceed expectations.

You will gather feedback, develop surveys with leadership, and drive continuous improvements in programs, services, and personalization for an exclusive member community.