Residences Concierge

Naples Beach Club, A Four Seasons Resort; Naples (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Employee discounts for stays

Complimentary dry cleaning

Complimentary employee meals

Job summary

Naples Beach Club, A Four Seasons Resort, is seeking a Residences Concierge to ensure members have a smooth arrival experience and enjoy a high-quality stay. Responsibilities include maintaining a welcoming environment, managing communication with guests, and collaborating with team members. The ideal candidate will have a passion for guest services and knowledge of the Naples area is a plus. The position offers competitive salary, benefits, and opportunities for personal growth in a luxury hotel environment.

Qualifications

• Ability to work in a fast-paced environment while maintaining strong attention to detail.
• Fluency in reading, writing, and spoken English is required.
• Experience in a similar role is a plus.

Responsibilities

• Maintaining a welcoming, helpful, and discrete environment for every guest.
• Answering phone calls while responding to chats and emails.
• Connecting with our members to discuss their needs.
• Working with team members to ensure guests are always taken care of.

Skills

Customer Service

Attention to Detail

Passion for Guest Services

Knowledge of Naples

Fluency in English

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver exceptional guest experiences is through a world‑class employee experience and company culture.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222‑room hotel all within a 125‑acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern‑day elegance, the resort includes residents‑only facilities and amenities, a luxury spa and state‑of‑the‑art well‑being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18‑hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About The Role

The Residences Concierge is an integral part of the Residences at Naples Beach Club. The main objective of this role is to ensure our members have a smooth arrival experience, a highly connected and engaged visit, and an ongoing relationship with our brand and our team. The Residences Concierge team is expected to go above and beyond for our members by utilizing their resources and knowledge of the local Naples area. Our goal is to enhance member experiences and make their stay as enjoyable as possible.

What You Will Do

• Customer Service: Maintaining a welcoming, helpful, and discrete environment for every guest.
• Technology: Answering phone calls while responding to chats and emails that come through our unique computer systems.
• Communication: Connecting with our members to discuss their needs for transportation, restaurant reservations, amenities, preferences, arrival/departure time, etc.
• Teamwork: Working with team members to ensure guests are always taken care of.

What You Bring

• Ability to work in a fast‑paced environment while maintaining strong attention to detail.
• Passion for guest services and hospitality.
• Fluency in reading, writing, and spoken English is required.
• Knowledge of Naples and the surrounding area is a plus.
• Experience in a similar role is a plus.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Employee discount for stays at any Four Seasons worldwide.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the “EEOC is The Law” information poster, please visit https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf.