Luxury Residences Concierge: Guest Experience Expert

Naples Beach Club, A Four Seasons Resort; Naples (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Employee discounts for stays

Complimentary dry cleaning

Complimentary employee meals

Job summary

Naples Beach Club, A Four Seasons Resort, is seeking a Residences Concierge to ensure members have a smooth arrival experience and enjoy a high-quality stay. Responsibilities include maintaining a welcoming environment, managing communication with guests, and collaborating with team members. The ideal candidate will have a passion for guest services and knowledge of the Naples area is a plus. The position offers competitive salary, benefits, and opportunities for personal growth in a luxury hotel environment.

Qualifications

• Ability to work in a fast-paced environment while maintaining strong attention to detail.
• Fluency in reading, writing, and spoken English is required.
• Experience in a similar role is a plus.

Responsibilities

• Maintaining a welcoming, helpful, and discrete environment for every guest.
• Answering phone calls while responding to chats and emails.
• Connecting with our members to discuss their needs.
• Working with team members to ensure guests are always taken care of.

Skills

Customer Service

Attention to Detail

Passion for Guest Services

Knowledge of Naples

Fluency in English

Job description

Naples Beach Club, A Four Seasons Resort, is seeking a Residences Concierge to ensure members have a smooth arrival experience and enjoy a high-quality stay. Responsibilities include maintaining a welcoming environment, managing communication with guests, and collaborating with team members. The ideal candidate will have a passion for guest services and knowledge of the Naples area is a plus. The position offers competitive salary, benefits, and opportunities for personal growth in a luxury hotel environment.