Luxury Spa Experience Coordinator

Naples Beach Club, A Four Seasons Resort; Naples (FL); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Time off from day one

Complimentary hotel stays worldwide

Tuition reimbursement

Employee meals

Wellbeing initiatives

Diversity & inclusion

Job summary

Naples Beach Club, a Four Seasons Resort, seeks a Spa Coordinator to ensure exceptional guest experiences by welcoming guests, handling inquiries, and managing appointment schedules. A professional, courteous approach is required to deliver services in line with Four Seasons standards.

The role involves coordinating spa services, maintaining a welcoming reception, promoting retail products, and supporting events and daily operations.

Qualifications

• Interest in fashion merchandising and retail sales in a spa setting.
• Strong organizational and multitasking skills.
• Ability to work under pressure and adapt to changing demands.
• Attention to detail and accuracy with booking and inventory systems.
• A professional, positive attitude and a commitment to high standards of service.

Responsibilities

• Provide a welcoming and relaxing atmosphere for all guests, offering information about spa treatments, products, and services.
• Manage scheduling efficiently, ensuring the best use of therapist time and maximizing guest satisfaction.
• Maintain cleanliness and organization in the spa reception and retail areas.
• Escort guests to locker rooms and provide orientations, if no attendant is available.
• Recommend and sell retail products, providing guests with home care advice.
• Assist with pop‑up spa receptions for group arrivals and various administrative tasks.
• Handle gratuities, product sales, and ensure smooth daily operations, including end‑of‑day closing procedures.
• Address guest complaints promptly, ensuring their satisfaction.
• Support the spa team with stocking and preparing guest amenities.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Skills

Organizational skills

Multitasking

Under pressure

Attention to detail

Customer service

Job description

Naples Beach Club, a Four Seasons Resort, seeks a Spa Coordinator to ensure exceptional guest experiences by welcoming guests, handling inquiries, and managing appointment schedules. A professional, courteous approach is required to deliver services in line with Four Seasons standards.

The role involves coordinating spa services, maintaining a welcoming reception, promoting retail products, and supporting events and daily operations.