Membership Services Manager

Four Seasons Hotels and Resorts; Naples (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K with match

Paid time off

Complimentary staff stays

Job summary

Four Seasons Naples Beach Club, a Four Seasons Resort, seeks a Membership Services Manager to deliver exceptional member experiences from onboarding through long-term engagement. You will build strong relationships, coordinate tours, and collaborate across departments to exceed expectations.

You will gather feedback, develop surveys with leadership, and drive continuous improvements in programs, services, and personalization for an exclusive member community.

Qualifications

• Proven ability to build strong relationships with members, guests, and colleagues.
• Outstanding communication and interpersonal skills with a polished presence.
• Experience in luxury hospitality or private clubs is preferred.

Responsibilities

• Onboard and engage members at every stage of their membership journey.
• Conduct club and resort tours for prospective members and be the main contact during onboarding.
• Build and maintain relationships with current and prospective members through regular communication.
• Manage onboarding, including enrollment, orientation, documentation, and initiation fees.
• Introduce members to club amenities and experiences to encourage engagement.
• Proactively gather feedback, address concerns, and resolve service issues.
• Collaborate with the Club GM to develop, distribute, and analyze member surveys.
• Review feedback and recommend enhancements to operations and services.
• Coordinate cross-functional meetings to strengthen member satisfaction.
• Promote club offerings and cross-sell dining, spa, golf, and lodging services.
• Maintain ongoing outreach to keep members connected.

Skills

Relationship building

Communication

Hospitality

Organizational skills

Customer focus

Problem solving

Team collaboration

Emotional intelligence

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role

The Membership Services Manager serves as the primary ambassador for the Club, ensuring an exceptional member experience from onboarding through long-term engagement. This role focuses on building strong member relationships, enhancing satisfaction and retention, and creating personalized experiences that exceed expectations. Working closely with teams across the resort, the Membership Services Manager proactively addresses member needs, gathers feedback, and helps deliver outstanding programs, events, and services.

What you will do

• Create a welcoming and engaging experience for members throughout every stage of their membership journey.
• Conduct club and resort tours for prospective members and serve as a key point of contact throughout the sales and onboarding process.
• Build and maintain strong relationships with current and prospective members through regular communication and follow-up.
• Manage new member onboarding, including enrollment, orientation, membership documentation, and collection of initiation fees.
• Introduce members to club amenities, services, programs, and experiences to encourage engagement and utilization.
• Serve as a trusted advocate for members by proactively gathering feedback, addressing concerns, and resolving service issues.
• Collaborate with the Club General Manager to develop, distribute, and analyze member satisfaction surveys.
• Review member feedback and recommend enhancements to club operations, programming, and service delivery.
• Partner with leaders across the resort to ensure seamless, personalized member experiences and continuous service improvement.
• Facilitate regular cross-functional meetings with key operational departments to strengthen member satisfaction and engagement.
• Promote club, dining, golf, spa, pool, lodging, and other resort offerings while identifying cross-selling opportunities.
• Keep members connected and engaged through meaningful outreach, events, and ongoing relationship-building initiatives.

What you bring

• Passion for hospitality and delivering exceptional member and guest experiences.
• Proven ability to build strong relationships and establish trust with members, guests, and colleagues.
• Outstanding communication and interpersonal skills, with a polished and professional presence.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• A customer-focused mindset with the ability to resolve concerns thoughtfully and professionally.
• High attention to detail and a proactive approach to improving member engagement, satisfaction, and retention.
• Experience working in a luxury hospitality, resort, private club, country club, or golf environment preferred.
• Confidence presenting membership offerings, conducting tours, and creating meaningful connections with prospective members.
• Strong collaboration skills with the ability to partner effectively across departments to enhance the overall member experience.
• Emotional intelligence, discretion, and sound judgment when handling sensitive member situations.

What we offer:

• Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:
• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel staysaround the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Visa Requirements

US work authorization is required.

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal