Member Experience & Lending Consultant

Truity Credit Union; Lawrence (KS); On-site; USD 30,000 - 42,000; Full time

Job summary

Truity Credit Union in Lawrence, KS is seeking an attentive Member Services Associate to assist members with deposit products and consumer loans. You will identify member needs and provide prompt, courteous service while maintaining compliance and documentation standards.

The role involves processing transactions, opening/closing accounts, and helping members with balance, budgeting, and account security. Training and ongoing development are provided to support quality service.

Qualifications

• Strong communication and interpersonal skills with members.
• Ability to analyze member needs and offer suitable solutions.
• Knowledge of credit union products and services.
• Familiarity with compliance training and testing.

Responsibilities

• Assist members with deposit-related and consumer lending needs.
• Originate, evaluate, and disburse consumer loans within authority.
• Process transactions, openings/closings of accounts, and required documentation.
• Provide guidance on account management and budgeting.
• Support fraud/identity theft resolutions and dispute handling.
• Participate in community, training, and cross-departmental activities.

Skills

Exceptional communication

Customer service

Financial product knowledge

Problem solving

Education

High school diploma or equivalent

Job description

Truity Credit Union in Lawrence, KS is seeking an attentive Member Services Associate to assist members with deposit products and consumer loans. You will identify member needs and provide prompt, courteous service while maintaining compliance and documentation standards.

The role involves processing transactions, opening/closing accounts, and helping members with balance, budgeting, and account security. Training and ongoing development are provided to support quality service.