Member Experience Leader - Growth & Service

Life Time Inc.; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Life Time Inc. seeks a Membership Concierge Leader to guide the Membership Concierge Team and elevate the member experience across the club. You will drive service excellence, develop value-based relationships, and partner with in-center departments to ensure seamless operations and strong member engagement.

This role reports to the Club General Manager, emphasizing leadership, communication, and a growth mindset, and provides a path toward a General Manager role.

Qualifications

• Strong written and verbal communication and customer service skills.
• Experience in sales and budget management.
• Ability to lead and develop a team.

Responsibilities

• Regularly participates in Life Time’s classes, activities, events and programming
• Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
• Leads in zone by exemplifying service excellence and being a member connectivity specialist
• Encourages team members to exceed their own expectations and aim for higher performance
• Onboard and certify team members - Cast to perfection and certify to exhaustion
• Provides guidance, help, coaching, and feedback to enhance member engagement
• Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
• Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity

Skills

Leadership

Customer service

Sales

Budget management

Education

High School Diploma or Equivalent

Bachelor’s or Associate’s degree

Tools

Microsoft Dynamics CRM

Microsoft Office Suite

Job description

Life Time Inc. seeks a Membership Concierge Leader to guide the Membership Concierge Team and elevate the member experience across the club. You will drive service excellence, develop value-based relationships, and partner with in-center departments to ensure seamless operations and strong member engagement.

This role reports to the Club General Manager, emphasizing leadership, communication, and a growth mindset, and provides a path toward a General Manager role.