Member Experience Specialist: Engagement & Onboarding

YMCA of NorthWest North Carolina; North Carolina; On-site; USD 17,000 - 22,000; Full time

Job summary

The YMCA of NorthWest North Carolina is seeking a Member Experience Representative to drive member engagement and retention through authentic service at the front desk. You will manage guest tours, register participants, and handle membership administration using DAXKO, working with Wellness on onboarding and serving as an emergency control point.

Candidates must be 18+, ready to work evenings/weekends, and provide outstanding customer service and communication.

Qualifications

• Must be 18 years or older.
• Associate’s degree plus two years of related experience, or equivalent.
• Computer skills and the ability to learn relevant software.

Responsibilities

• Greet and assist members and guests in a professional manner.
• Conduct tours and explain membership benefits.
• Register members for services and issue ID cards.
• Respond to phone inquiries and support front desk operations.
• Act as emergency control center during incidents.
• Support reports and data entry in DAXKO.
• Promote YMCA programs and volunteer opportunities.

Skills

Customer service

Verbal communication

Outgoing personality

CPR/First Aid

Education

Associate’s degree

Two years related experience

Job description

The YMCA of NorthWest North Carolina is seeking a Member Experience Representative to drive member engagement and retention through authentic service at the front desk. You will manage guest tours, register participants, and handle membership administration using DAXKO, working with Wellness on onboarding and serving as an emergency control point.

Candidates must be 18+, ready to work evenings/weekends, and provide outstanding customer service and communication.