Member Experience & Onboarding Specialist

YMCA of NorthWest North Carolina; Statesville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The YMCA of NorthWest North Carolina is seeking a Member Experience Representative to drive member engagement, growth, and retention. You will greet members, conduct tours, register participants, and support membership administration via DAXKO, while partnering with Wellness on onboarding and serving as the emergency control point.

This role emphasizes building authentic relationships, delivering exceptional frontline service, and sharing information about programs, volunteers, and YMCA values

Qualifications

• 18 years of age or older.
• Associate’s degree or equivalent combination of education and experience preferred.
• Computer skills and ability to learn relevant software.
• Excellent customer service skills.
• Strong verbal communication skills.
• Outgoing personality and willingness to help others; must stand for the shift.
• CPR/First Aid/AED certification or obtain within 30 days of hire.
• YMCA trainings and certifications as applicable.
• Ability to work evenings and weekends.
• Bilingual skills preferred.

Responsibilities

• Greet and assist members, guests and staff professionally.
• Conduct tours for prospective members and explain benefits.
• Encourage membership sign-up and follow up with non-responders.
• Use Listen-First approach to connect health-seekers with staff and programs.
• Coordinate with Wellness on new member onboarding and uFit sessions.
• Act as emergency control point and communicate procedures as needed.
• Process new member IDs, guest passes, and program registrations.
• Respond to phone inquiries following YMCA best practices.
• Support DAXKO reports for the branch as needed.
• Assist with Annual Giving campaigns.
• Know programs and share information with members.
• Explain YMCA mission, values, and volunteer opportunities.

Skills

Excellent customer service

Strong verbal communication

Outgoing personality

Ability to work evenings and weekends

Bilingual skills preferred

CPR/First Aid/AED/Oxygen certification

Computer skills

Stand for shift

Education

Associate’s degree or equivalent

Tools

DAXKO

Job description

The YMCA of NorthWest North Carolina is seeking a Member Experience Representative to drive member engagement, growth, and retention. You will greet members, conduct tours, register participants, and support membership administration via DAXKO, while partnering with Wellness on onboarding and serving as the emergency control point.

This role emphasizes building authentic relationships, delivering exceptional frontline service, and sharing information about programs, volunteers, and YMCA values